Terms and Conditions

Business information
ADDO bv
The Favour Studio
Mevr. Courtmanslaan 85A, 9990 Maldegem, Belgium
hello@thefavourstudio.com
Enterprise number: 0741.723.465
VAT: BE0741723465 
ADDO bv, Mevr. Courtmanslaan 85A, 9990 Maldegem, Belgium, RPR Ghent

Article 1: General provisions
The e-commerce website of The Favour Studio, a private company with its registered office at Mevr. Courtmanslaan  85A,  9990 Maldegem, Belgium, VAT BE 0741723465, RPR Ghent, provides its customers with the option of buying products from its webshop.

Throughout the site, the terms “The Favour Studio”, “we”, “us” and “our” refer to The Favour Studio.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”, “you”). When placing an order via the webshop of The Favour Studio, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by The Favour Studio.


Article 2: Price

All prices listed include VAT and all other required duties or taxes that the Customer must bear.

Shipping costs are calculated at checkout based on the order amount and the locations of the customer.

  • Shipping fee for delivery to Belgium: € 6; free for orders over € 75
  • Shipping fee for delivery to Netherlands: € 9
  • Shipping fee for delivery to United Kingdom: € 14

These shipping costs are also listed on our Delivery & Returns page.

While we charge VAT and all other required duties or taxes, some orders may be subject to additional charges, such as import taxes, customs duties and/or fees imposed by the destination country.  These charges cannot be calculated in advance. Customers are responsible for these additional costs.

Prices for our products are subject to change without notice.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

 

Article 3: Availability
Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for The Favour Studio. With respect to the accuracy and completeness of the provided information, The Favour Studio is solely bound to obligation of means. The Favour Studio is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by The Favour Studio. The Favour Studio cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.


Article 4: Online purchases
To make a purchase, the Customer can choose from a selection of pre-made gift boxes or create a bespoke gift box.

To purchase a pre-made gift box, the Customer can select the desired gift box, choose a complementary card and (if desired) add a message that will be handwritten by us. After adding the gift box to cart, the Customer can opt to ship the gift to themselves or have the gift shipped directly to the intended recipient. After entering all the required information, the Customer can complete the purchase.

To purchase a bespoke gift box, the Customer must first add the item “Giftwrapping + Card” to cart, before the individual gifts become available for purchase. Here the Customer can choose a complementary card and (if desired) add a message that will be handwritten by us. Next, you can add 3-7 individual gift items to cart, which will be gift wrapped by us. After adding all the desired items to cart, you can check out. The Customer can opt to ship the gift to themselves or have the gift directly shipped to the intended recipient. Customer must enter all the required information to complete the purchase.

The Customer may choose between the following payment methods:

  • by credit card
  • by PayPal
  • By Bancontact (exclusively for Belgian residents)

The Favour Studio is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


 

Article 5: Delivery and execution of the agreement
Articles ordered via this webshop will be delivered in Belgium, the Netherlands and United Kingdom.

Delivery occurs by tracked courier service:

  • Delivery to Belgium: € 6 (free for orders over € 75) - normal delivery period: 2-3 working days
  • Delivery to the Netherlands: € 9 - normal delivery period: 3-5 working days
  • Delivery to the UK: € 14 - normal delivery period: 3-5 working days

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to The Favour Studio.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by The Favour Studio.

 

Article 6: Retention of title
Delivered articles remain the exclusive property of The Favour Studio until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to The Favour Studio, e.g. to anyone who would attempt to seize articles that are not fully paid for.

 

Article 7: Right of withdrawal
The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from The Favour Studio.

The Customer may not exercise the right of withdrawal for the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.

Due to this personalisation, we can only accept returns if the gift(s) is damaged or faulty. If this is the case, please email The Favour Studio at hello@thefavourstudio.com within 14 days of receiving the parcel and we can arrange an exchange or refund. Shipping costs (including return shipping costs) will not be refunded. 

The Customer has no later than 14 calendar days from the day that they notify The Favour Studio to send back the goods to The Favour Studio, Mevr. Courtmanslaan 85A, 9990 Maldegem, Belgium. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer. 

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

If the Customer returns the goods, The Favour Studio shall repay all payments received from the Customer up until that time excluding standard shipment costs with a maximum of 14 calendar days of the date that The Favour Studio was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, The Favour Studio may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

The Favour Studio shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.


 

Article 8: Guarantee
The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact The Favour Studio’s customer service and return the product at their own expense to The Favour Studio.

Upon detection of a deficiency, the Customer must inform The Favour Studio as soon as possible.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

 

Article 9: Customer service
The Favour Studio’s customer service can be reached via e-mail at hello@thefavourstudio.com or by mail at the following address: The Favour Studio, Mevr. Courtmanslaan 85A, 9990 Maldegem, Belgium. Any complaints can be made through the aforementioned customer services contact methods.

 

Article 10: Penalties for non-payment
Without prejudice to the exercise of any other rights that The Favour Studio is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Without prejudice to the foregoing, The Favour Studio is entitled to take back the unpaid or incompletely paid for articles.

 

Article 11: Rewards Program
The Favour Studio Reward Program (the “Program”) is a loyalty reward program offered by us to certain customers of The Favour Studio.

The Program allows persons who have completed the membership enrolment steps (each a “Program Member” or “Member”) in accordance with the present Terms and Conditions to collect points and to redeem these points for rewards and/or benefits.

By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.

Membership is free and no initial purchase is required in order to become a Member. To become a valid Member, you must complete the enrolment process by providing complete and accurate information and indicating your acceptance of the Program Terms.

In order to enrol in the Program, you will have to register and create an Account with us and provide one or more names, email address, login username and password (together, “ID”). You are responsible for maintaining the confidentiality of your ID. You agree not to use  the ID of any third party or disclose your ID to any third party. You are responsible for any and all activity that occurs on your Account. If you suspect any unauthorised use of your Account, you  must notify us immediately. You agree to provide us with correct and complete Account information at all times and inform us of any  changes to the information you have provided. We will keep  your ID confidential. Only one The Favour Studio Reward Program account (“Account”) is permitted per person.

If The Favour Studio determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to the The Favour Studio, The Favour Studio may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the points in such Program Member’s Account, and/or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to The Favour Studio. Points will not be awarded if in the The Favour Studio’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any points awarded on such purchases will be forfeited. If a Member was awarded points for an offer or promotion in which a Member purchased product(s) in excess of reasonable quantities, the points awarded as a result of that offer or promotion may be forfeited without prior notice and the Account may be suspended or closed.

Program Members are responsible to advise The Favour Studio immediately of any change to their address or other contact information. The Favour Studio will not be responsible for any communication not received by a Program Member, provided that The Favour Studio sent such communication to the address or other contact information then on file from such Program Member.

Points are reduced to zero upon closure of a Membership.

If an Account is used by any other person, all points relating to purchases made by such other person will be credited to the Member’s Account. The Favour Studio assumes no liability or responsibility for points redeemed by any person(s) prior to a notification to The Favour Studio’s Customer Service that the Account has been compromised. Any points redeemed prior to notification shall be at the Member’s risk.

Points can be earned by Program Members in connection with purchases of goods and/or services made through The Favour Studio as set forth on the Explainer Page, regardless of method of payment, provided that the Member has logged in to his or her Account.

Points can be redeemed for rewards. When enough points have been accumulated to obtain the reward(s) desired, redemption may occur as set forth on the Explainer Page on our website. The available rewards and other information is available on the Explainer Page of our website.

A Member must provide his/her Account when redeeming points to protect the integrity of the Member’s points balance. Each Member is responsible to ensure that all Personal Information is correct and up-to-date and The Favour Studio reserves the right to block redemptions where the Member information is inaccurate or incomplete. Members are solely and entirely responsible for keeping their Account secure.

Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle the Program Members to any vested rights, and the Company does not guarantee in any way the continued availability of any  reward, redemption level, rebate or any other benefit. The Favour Studio assumes no liability to Members as regards the addition or deletion of items from or for which points can be collected and/or redeemed.

Except as permitted from time to time by The Favour Studio, points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise solde. Any points so acquired are void.

In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase (whether or not the Account is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.

Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited.

From time to time, The Favour Studio may advertise or offer exclusive offers to select Members to redeem points for items other than a discount reward, or receive other benefits or discounts.

 

Article 12: Privacy
The responsible party for processing information, The Favour Studio respects the Belgian law of 30 July 2018 regarding the protection of privacy in the processing of personal information.

The personal information you share with us is used only for the following purposes:

  • processing of orders
  • sending newsletters
  • advertising & marketing purposes

For more detailed information about how we collect and use your personal information, please read our Privacy Policy.

You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to ADDO bv, The Favour Studio, Mevr. Courtmanslaan 85A, 9990 Maldegem, Belgium, hello@thefavourstudio.com. If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.

In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at ADDO bv, The Favour Studio, Mevr. Courtmanslaan 85A, 9990 Maldegem, Belgium, hello@thefavourstudio.com.

We treat your information as confidential and shall not communicate, rent or sell it to third parties.

The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus The Favour Studio has no access to your password.

The Favour Studio saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

If you have any questions about this privacy statement, please contact us at hello@thefavourstudio.com.

 

Article 13: Use of cookies
When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.

If you use our website, you agree to the use of cookies.

For more information about how we use cookies, please read our Privacy Policy.

 

Article 14: Invalidation - non-relinquishment
If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by The Favour Studio to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

 

Article 15: Amendments to the Terms
These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of The Favour Studio. In case of inconsistencies, the present Terms take precedence.


Article 16: Proof
The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

 

Article 17: Applicable law - jurisdiction
Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Ghent district have jurisdiction in the case of any disputes.